I'm not home when my order is delivered.

At Chic Cho Nies, we understand that convenience and peace of mind are paramount when it comes to receiving your orders. In our commitment to ensuring a seamless delivery experience, we'd like to share important information about our delivery process.

If, for any reason, you are not at home when your order is scheduled for delivery, our dedicated delivery personnel will make every effort to find a secure and appropriate location to leave your parcel. Commonly, they may place it in locations such as a shoe rack or the riser compartment.

To ensure you're always informed about the whereabouts of your package, our delivery person will leave you a clear message indicating the specific location where your parcel has been safely deposited. This proactive approach allows you to retrieve your order at your convenience.

However, we understand that in rare instances, the courier may forget to provide this information. In such cases, we apologize for any inconvenience this may cause. Please know that your satisfaction is our top priority, and we are here to assist you.

If you find yourself in a situation where the delivery person has not left a message or provided information about the parcel's location, please do not hesitate to contact us immediately. Our dedicated customer service team is ready and eager to assist you. We will promptly provide you with the necessary information to retrieve your package.

Your trust in Chic Cho Nies is deeply appreciated, and we are committed to continually improving our services to better serve you.

Thank you for choosing us for your shopping needs. We look forward to providing you with exceptional service and ensuring your orders reach you seamlessly.